IT Service & Architecture

About ITIL® Foundation Certification

ITIL® Foundation Certification is an entry-level certification for IT professionals that demonstrate one’s ability to handle services in a planned, organized and delivered way ensuring business value for organizations. The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management across the globe. ITIL; is owned and maintained by the UK Office of Government Commerce which is committed to the maintenance of alignment between future versions of ITIL; and ISO/IEC 20000. ITIL; Foundation certified professionals earn 2 credits after successfully clearing the ITIL; Foundation exam towards becoming an ITIL; expert.

Best Suited

Professionals who work in an IT service environment and are willing to move ahead in their IT service career should take ITIL® Foundation certification. ITIL® Foundation certification is also a prerequisite for the Practitioners Certificate and the Managers Certificate in IT Service Management. IT professionals, project managers and project aspirants are ideal participants for ITIL® Foundation certification.

Benefits

  • Globally recognized IT service management Certification
  • Demonstrates one’s understanding of the ITIL terminology
  • Makes one eligible for other ITIL courses and ITIL Expert diploma
  • Enhances job performance in IT service environment
  • Opens better opportunities in the career path

About ITIL® Expert Certification

ITIL® Expert Certification is the superior level of Certification in IT service management. ITIL Expert certification showcases one’s ability to handle services in a planned, organized and delivered way ensuring business value for organizations. Candidates who achieve ITIL Expert level satisfy the prerequisite entry criteria for the ITIL Master Level; the highest level qualification within the ITIL scheme.

Best Suited

Chief information officers (CIOs), Chief technology officers (CTOs), IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT service delivery managers, IT service designers, IT Senior Managers, IT Program Managers are the ideal participants for ITIL® Expert exam.

Benefits

  • Globally recognized IT service management Certification
  • Demonstrates one’s understanding of the ITIL terminology
  • Satisfies the prerequisite entry criteria for the ITIL Master Level
  • Improves job performance
  • Opens better opportunities in the career path

About CTFL® Certification

CTFL® Certification is a globally accepted rigorous, examination-based, professional certification program offered to professionals who successfully qualify the ISTQB CTFL® exam. Certified Tester Foundation Level CTFL® training prepares you for the International Software Testing Qualifications Board (ISTQB) Certified Tester Foundation Level (CTFL®) certification. CTFL® certification establishes your proficiency in Software development and testing and increases your visibility as a valuable member in your organization.

About All-in-one IT Service Management certification

All-in-one IT Service Management Suite is specifically designed for IT professionals to gain extensive and up-to-date knowledge of multiple IT service management best practices. All-in-One IT Service Management Suite is valid across industries and is recognized worldwide.

Best Suited

All-in-One IT Service Management Training is most appropriate for IT professionals who want to achieve proficiency in cost-effective, operational efficient and result oriented IT service management.

Benefits

  • In compliance to globally recognized standards
  • Up-to-date course material
  • Develops your existing skills
  • Helps IT professionals to manage IT services in a structured format and ensure meeting service standards

About ITIL® Intermediate CSI Certification

ITIL® Intermediate CSI Certification is an intermediate level ITIL® certification offered to professionals who qualify the ITIL® CSI exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Continual Service Improvement (CSI) certification demonstrates one’s specialization in ITIL® service improvement modules and expertise in processes, functions and activities involved in CSI. ITIL® Intermediate CSI certification establishes one’s ability to apply CSI practices in the use of process and practice elements in the global market.

Best Suited

Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, Service test managers and ITSM trainers are ideal participants for ITIL® Intermediate CSI certification.

Benefits

  • Enables successful implementation of CSI best practices that helps in reviewing business services and infrastructure services on a regular basis
  • Demonstrates one’s expertise to identify more economical ways of providing a service
  • Improves quality of business services and staff productivity
  • Gives one a clear view of the management operations and services which helps towards maintaining better relation between IT service providers and customers
  • Improves job performance and project results

About ITIL® Intermediate OSA Certification

ITIL® Intermediate OSA Certification is an intermediate level of ITIL® certification that is offered to IT professionals who successfully qualify the ITIL® OSA exam. ITIL® Intermediate Operational Support and Analysis (OSA) certification demonstrates one’s specialization in ITIL® service capability modules and expertise in planning, implementing and optimizing the OSA processes. ITIL® OSA certification establishes one’s ability to apply OSA practices in resolution and support of the service management lifecycle and especially in ITIL® processes and functional areas such as Event management, Incident management, Request fulfillment, etc.

Best Suited

Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate OSA certification.

Benefits

  • Ensures successful implementation of OSA best practices
  • Improves customer satisfaction
  • Provides expertise in planning, implementing and optimizing the OSA processes
  • Ensures operational excellence
  • Demonstrates one’s knowledge of evaluating challenges, Critical Success Factors (CSFs) and Risks

About Six Minitab Certification

Minitab with Statistics training helps professionals to gain proficiency in using Minitab application towards productive work. Minitab is a statistical package that is used for improvement in statistics-based projects. Minitab is often used as a complementary package of implementation in Six Sigma methodologies. Minitab helps you in statistics-based process towards more productive work. Minitab® is ideal for professionals those who are comfortable with Six Sigma.

Best Suited

Professionals who are looking forward to move ahead in their project work with effective statistical package and are comfortable with Six Sigma are the ideal participants for Minitab training.

Benefits

  • Better data analysis
  • Regression analysis
  • Multivariate analysis
  • Measurement system analysis
  • Analysis of variance

About ITIL® Intermediate PPO Certification

ITIL® Intermediate PPO Certification is an intermediate level certification offered to professionals who qualify the ITIL® PPO exam. ITIL® Intermediate Planning, Protection and Optimization (PPO) certification demonstrates one’s specialization in ITIL® service capability modules and expertise in Planning Protection and Optimization PPO processes. ITIL® Intermediate PPO certification establishes one’s knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization in the global market.

Best Suited

Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate PPO certification.

Benefits

  • Ensures cost—effective management of customer demand
  • Demonstrates one’s ability to mitigate risk
  • Demonstrates one’s expertise in planning, implementing and optimizing the PPO processes and functions
  • Improves job performance
  • Increases career prospects

About ITIL® Intermediate RCV Certification

ITIL® Intermediate RCV Certification is an intermediate level certification offered to IT professionals who qualify the ITIL® Release Control and Validation exam. ITIL® Intermediate Release, Control and Validation (RCV) certification demonstrates one’s specialization in ITIL® service capability modules and command over RCV processes. ITIL® Intermediate RCV certification validates one’s competency in the principles, objectives, processes, methods and functions employed in RCV and the ways they are integrated in the service life-cycle to potential global employers.

Best Suited

Release Manager, Security Administrator, IT Operations Manager, Database Administrator, Security Manager etc. are ideal participants for ITIL® Intermediate RCV certification.

Benefits

  • Demonstrates one’s command over the RCV processes
  • Ability to realize the relation between of RCV and service life-cycle stages
  • Ensures better service delivery
  • Improves customer satisfaction due to timely deliveries
  • Enables implementation of changes in a more controlled manner

About ITIL® Intermediate SD Certification

ITIL® Intermediate SD Certification is an intermediate level certification that is offered to professionals who successfully qualify the ITIL Service Design exam. ITIL® Service Design (SD) certification demonstrates a professional’s specialization in ITIL® service lifecycle modules and ability to build and deploy IT services as per the plan ensuring coordination throughout all processes. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Design certification demonstrates one’s knowledge on complete management level overview of Service Delivery.

Best Suited

Professionals who are practising ITIL® or are interested in gaining in-depth knowledge on ITIL® modules should take ITIL® Service Design certification. Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager and Service Portfolio Manager are ideal participants for ITIL® Intermediate SD certification.

Benefits

  • Reduces Total Cost of Ownership (TCO)
  • Improves quality of service
  • Improves consistency of service
  • Enables easier implementation of new or changed services
  • Improves service alignment
  • More effective service performance
  • Improves IT governance
  • Improves job performance and opens up better career prospects

About ITIL® Intermediate SO Certification

ITIL® Intermediate SO Certification is an intermediate level of certification offered to IT professionals who qualify the ITIL® Intermediate SO exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Operations (SO) certification demonstrates a professionals’ crisp understanding of service operations and specialization in providing robust end-to-end working practices to potential global employers.

Best Suited

Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager etc. are ideal participants for ITIL® Intermediate SO certification.

Benefits

  • Ensures cost reduction
  • Improves service quality
  • Ensures consistent performance of all the processes
  • Provides efficient resolution for all the incidents and problems
  • Enables increase in turnaround time for Service Request Fulfilment process
  • Improves job performance and provides better job opportunities

About ITIL® Intermediate SOA Certification

ITIL® Intermediate SOA Certification is an intermediate level of ITIL® certification offered to professionals who qualify the ITIL® SOA exam. ITIL® Intermediate Service Offerings and Agreements (SOA) certification demonstrates one’s ability to apply SOA practices in service management lifecycle and ITIL® processes such as Service Portfolio management, Service Catalog management, Service Level management, Demand management, etc. ITIL® Intermediate SOA certification establishes one’s specialization in ITIL® service capability modules and command over delivering high level of customer satisfaction.

Best Suited

Configuration Manager, Availability Manager, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate SOA certification.

Benefits

  • Increases level of customer satisfaction
  • Enables integration of demand and supplier management with service portfolio and service catalogue
  • Demonstrates one’s expertise in planning, implementing and optimizing the SOA processes
  • Detailed understanding on the processes, roles and the functions covered in SOA
  • Improves project results and job performance

About ITIL® Intermediate SS Certification

ITIL® Intermediate SS Certification is an intermediate level certification offered to IT professionals demonstrating their specialization in all activities of service strategy phase. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® is owned and maintained by the UK Office of Government Commerce is committed to the maintenance of alignment between future versions of ITIL® and ISO/IEC 20000. ITIL® Intermediate Service Strategy (SS) certification establishes one’s knowledge in ITIL® service strategy processes and ability to effectively perform planning for design, development and implementation of Service Management.

Best Suited

Professionals who are practicing ITIL® or are interested in gaining in-depth knowledge on ITIL® modules should take ITIL® Intermediate SS certification. Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers etc. are ideal participants for ITIL® Service Strategy certification.

Benefits

  • Improved understanding of customers and market spaces
  • Ability to identify and analyze demand patterns and use of services
  • Superior capabilities for managing overall services portfolio
  • Ability to optimize IT investments
  • Improves job performance and opens up better career avenues

About ITIL® Intermediate ST Certification

ITIL® Intermediate ST Certification is an intermediate level certification offered to IT professionals who successfully qualify the ITIL® Service Transition exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Transition (ST) certification demonstrates one’s specialized knowledge on ITIL® service life cycle modules and Service Transition processes.

Best Suited

Professionals who are looking forward to strengthen their skills and expertise on service transition processes towards effective IT service management should take ITIL® Intermediate SD certification. Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers etc. are ideal participants for ITIL® Intermediate Service Transition certification.

Benefits

  • Ensures service transition into production properly so that it will operate as intended
  • Enhances service to support the service delivery
  • Ensures service delivery as per the plan in Service Design phase
  • Ensuring validating and testing the services
  • Opens up greater job prospects in IT service environment

About ITIL® Managing across the Lifecycle (MALC) Certification

ITIL® Managing across the Lifecycle (MALC) qualification is the final required module that a candidate must take prior to achieving the ITIL® Expert level. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® MALC certification demonstrates one’s completion of the intermediate stream, focusing on the ancillary knowledge required to implement and manage the necessary skills associated with use of the Lifecycle practices.

Best Suited

Chief information officers, senior IT managers, IT managers, supervisors, IT professionals, IT operations practitioners, IT development practitioners, individuals who require a business and management level understanding of the ITIL® service lifecycle, individuals seeking the ITIL® Expert in IT Service Management certificate and individuals seeking progress towards the ITIL® Master in IT Service Management are ideal participants for ITIL® MALC exam.

Benefits

  • Enhances one’s understanding of the IT Infrastructure Library
  • Demonstrates one’s understanding of Managing Across the Lifecycle
  • Offers credits towards becoming an ITIL Expert
  • Improves job performance
  • Opens up greater career prospects

About TOGAF® 9.1 CERTIFICATION PROGRAM

The Open Group Architecture Framework (TOGAF®) 9.1 Certification is a knowledge-based certification program which validates TOGAF® 9.1 It equips the enterprise architects and trainers with core knowledge and practical skills about Enterprise Architecture.